Shipping Information
Orders Are Shipped Monday-Wednesday. Any Orders Placed Thursday-Sunday Will Resume Shipping On Monday, Excluding Holidays. Once your Order Has Been Processed & Is Ready For Shipment, You Will Receive A Confirmation Email With Your Tracking Information. During Instances Of Higher Than Usual Volume, Processing Times Are Subject To Change. Please Allow Up To 14 Business Days For The Arrival Of Your Package.
Nature’s Preserve Is NOT Responsible For Lost, Stolen Or Packages. Please Ensure That You Have Reviewed Your Shipping Address Before Completing Your Order. Once An Order has Been Processed, We Are Unable To Amend Any Shipping Labels.
If A Package Is Returned By The Shipping Company Due To An Incorrect Address, The Additional Cost To Reship The Package Is The Sole Responsibility Of The Recipient.
Please Keep In Mind
Due To The Sensitive Handcrafted Nature Of Items, There May Be Slight Variations In Color, Texture &/Or Scent From Batch To Batch. Also If Giving As A Gift, Please Ensure To Keep The Items In The Refrigerator Until Ready To Gift. This Way You Can Ensure The Product Stays As Fresh As Possible. The Recipient Will Be Happy You Took That Extra Cautionary Step.
THIS IS REALLY IMPORTANT!
Because Our Products Are Predominately Made & Blended With Nut Butters & Plant Oils, They Are Sensitive To The Heat & Sun. Your Package Should NOT Be Left Outside For An Extended Amount Of Time During Hot Weather, Or You Are Running The Risk Of Having Your Precious Items Melt Which Will Change The Texture & Overall Look Of The Product, But Will NOT Impact The Efficacy Of The Product Itself. Please Be Attentive To The Tracking Information & As Soon As Your Package Arrives, Please Bring It Inside!
If Your Item Has Melted, Please Place Item In The Refrigerator For An Hour Or So To Re-Solidify. Take Out Of Refrigerator, Let Sit In Room Temperature For About 20min Before Ready To Use. Your Product Should Be Good To Go Moving Forward Enjoy!
Return Policy
Due To The Handmade Nature Of The Product, Unfortunately We Do Not Offer Returns Or Exchanges. If You Are Not Satisfied With The Item Due To Quality Or Arrives Damaged, Please Direct An Email To The Email Address Below & We Will Be Sure To Address All Matters & Concerns Within 48hrs.
Please Note: There May Be A Delayed Response During Higher Than Normal Volume
NaturesPreserve356@gmail.com
Order Cancellation
If Your Order Has Already Been Shipped Or Processed, Your Order Cannot Be Cancelled Or Refunded. If Your Order Has NOT Been Processed, Please Submit Cancellation To NaturesPreserve356@gmail.com Within 24 Hours From Placing Your Order.
Coupon Codes
Coupon codes must be used at the time of placing the order and cannot be added afterwards.